OrderEats.ca Refund Policy

At OrderEats.ca, our platform serves as a software provider connecting users with a variety of vendor merchants. It is essential to understand that each vendor merchant operates independently on our platform, having complete control and domain over all financial transactions. OrderEats.ca functions solely as a software provider, facilitating the interaction between users and vendor merchants.

Independence of Vendor Merchants: OrderEats.ca wishes to emphasize that it is not responsible for any disputes that may arise between vendor merchants, drivers, and users. Any issues related to the quality of products, services, delivery, or other aspects of the transaction are the sole responsibility of the respective vendor merchant. We do not have any involvement in or control over the operations and policies of these vendor merchants.

Revenue Source: Our revenue model primarily relies on supporting local community advertising efforts. We do not engage in brokering food orders and delivery transactions. We are committed to promoting local businesses and facilitating the connection between users and vendor merchants.

Refund Policy: Given our role as a software provider and our dedication to supporting local businesses, our refund policy is as follows:

1. Vendor Merchant Responsibility: Users are encouraged to reach out directly to the vendor merchant in the event of any issues with their order, delivery, or product quality. The vendor merchant will handle all matters related to refunds or dispute resolution.

2. Driver and User Disputes: Any disputes or disagreements that may arise between drivers and users should be resolved independently. OrderEats.ca does not mediate or take responsibility for these disputes.

3. No Refund Brokerage: OrderEats.ca does not engage in the refund brokerage process. Refund requests and their approval or denial are solely at the discretion of the vendor merchant.

4. Advertising Support: The revenue generated by OrderEats.ca through advertising support is reinvested into the platform to maintain and improve our services for both users and vendor merchants.

Contact Information: If you have any questions or concerns related to our platform or its functionality, please feel free to contact our customer support team. However, please be aware that we are unable to address issues related to vendor merchant transactions, refunds, or disputes, as these are beyond our scope of control and responsibility.

We appreciate your understanding of our role as a software provider dedicated to supporting local communities and businesses through our platform. Your satisfaction as a user is important to us, and we encourage you to reach out to the respective vendor merchant for any transaction-related concerns.

Thank you for choosing OrderEats.ca for your food ordering needs.